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To set up a Call queue, in the Teams admin center, expand, choose, and after that choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to include a resource account for this Call line.

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Select the button next to the resource account you wish to designate to this Call queue. At the bottom of the pane, choose the button. If you require to create a resource account: Under, pick the button to add a resource represent this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Type in a descriptive. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they receive an incoming call.

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Designate outgoing caller ID numbers for the representatives by specifying several resource accounts with a contact number. Representatives can choose which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with a designated telephone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned contact number: Under, pick the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Type in a descriptive. Agents see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've developed this new resource represent calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. When you've picked a language, choose the button at the bottom of the page. Specify if you desire to play a greeting to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text should be gone into in the language chosen for the Call queue.

Groups provides default music to callers while they are on hold in a queue. The default music provided in Teams Call lines is totally free of any royalties payable by your company. If you wish to play a specific audio file, select and upload an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all essential rights and consents to use any music or audio file with your Microsoft Teams service, which might include intellectual home and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all appropriate rights holders, which might include artists, actors, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, control or certify the music copyrights, sound effects, audio and other intellectual home rights.

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Evaluation the requirements for adding agents to a Call line. You can amount to 200 representatives via a Teams channel. You need to be a member of the team or the developer or owner of the channel to include a channel to the line. To use a Groups channel to manage the line: Select the radio button and select (overflow answering service).

Select the channel that you wish to use (only standard channels are totally supported) and choose. The following clients are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this option, it can use up to 24 hours for the Call queue to be totally operational.

You can include up to 20 agents individually and up to 200 agents through groups. If you wish to include private users or groups to the queue: Select the radio button. To to the line: Select, search for the user, choose, and then choose. To to the line: Select, look for the group, choose, and then choose.

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Note New users contributed to a group can use up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call line. Essential Known issue: Designating private channels to Call queues When utilizing a personal channel calls will be distributed to all members of the group even if the personal channel only has a subset of team members.

decreases the quantity of time it takes for a caller to be connected to a representative after the agent accepts the call. For conference mode to work, agents in the Call queue should use one of the following clients: The most recent version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Groups, Just mode. Agents who don't fulfill the requirements aren't consisted of in the call routing list. We suggest allowing conference mode for your Call lines if your agents are using compatible clients (overflow virtual receptionist). Pointer Setting to is the suggested setting. overflow call answering. Once you've chosen your call addressing choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in line for up to 2 seconds when first joining the call.

If you require to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the agents, the mix of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less hires line than readily available representatives, just the very first 2 longest idle representatives will exist with calls from the line. When using, there might be times when a representative receives a call from the line shortly after becoming not available, or a brief delay in receiving a call from the queue after ending up being available.